- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎05-25-2015 07:15 AM
Hi,
I have a Inbound action to approve or reject a change ticket via email and the Inbound action is on sysapproval table. When a user responds to the email to approve/reject a change (Group approvals activity) only one record gets updated to Approved and rest remain in Requested status. Can anyone let me know what could be the issue?
Thanks,
Vamsee.
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎05-28-2015 12:06 AM
Hello Vamsee,
In group approval activity, your script should be;
answer = 'Group sys_id' ;
It will send approval mails to all the approvers,
Please check and confirm
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎05-28-2015 01:09 AM
welcome,
Kindly mark answers as correct/helpful.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎05-28-2015 01:21 AM
Done. Thanks Deepak.
I will update regarding the Inbound action issue if I get any solution.
Thanks,
Vamsee.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎05-28-2015 02:32 AM
Thank you Vamsee.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎06-04-2015 01:02 AM
Have you got any reply from ServiceNow on this?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎05-27-2015 11:08 AM
