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Inbound Email Action not working

amacqueen
Mega Guru

In a new application I have created I have enabled email sending and am showing sent/received email in activities however whilst I can see outbound email I cannot see inbound so I checked 'System Mailboxes - Received' and saw it wasn't being processed. My inbound action on the correct table is as below:-

gs.include('validators');

if (current.getTableName() == "u_wmi_change_europe") {

  current.comments = "reply from: " + email.origemail + "\n\n" + email.body_text;

  if (email.body.priority != undefined && isNumeric(email.body.priority))

  current.priority = email.body.priority;

  }

  current.update();

}

find_real_file.png

Above is the inbound action

TIA

17 REPLIES 17

Thanks Michael.



Here's what I see:-



find_real_file.png


Don't know if it matters but we're on Eureka


Eureka? yeah, that matters. What I suggested isn't in Eureka. Is there anything in the Email log, or system log about why it's not getting the table?


I can live without if for now, it looks like the defaults may prevent what I want to do



find_real_file.png


We will be going over to Geneva before too much longer and I will set then.



Many thanks Michael and Chuck, appreciate your time.



Angus