Inbound email Attachment Size Issues
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11-06-2024 03:40 PM - edited 11-06-2024 03:41 PM
Hi Team,
We have currently set the inbound attachment size to 25 mb (glide.email.inbound.max_total_attachment_size_bytes = 26214400) and I tried testing with sending a file of 23 mb and it doesnt get attached. It throws below error "Maximum attachment size of 26214400 bytes exceeded". I'm not sure how to troubleshoot this further.
I tried to increase the size(of the property) to 50mb and it worked fine, but we don't want to increase the size as I might face the same issue when some one sends 45mb file.
Is there a way to know the total size of the email that is coming into ServiceNow?
Has anyone faced this issue or does any one know the solution to this issue?
Johnny
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11-07-2024 09:35 PM
Hi @JohnnySnow @Isaac Vicentini
Could you please clarify this for me?
From what I understand, the maximum size for an inbound email that ServiceNow can process is 25 MB (after encoding). Therefore, the effective limit before encoding is approximately 18 MB, which includes the body, headers, and attachments.
If I were to increase the attachment size to 25 MB or 30 MB, how would the body and headers be handled, given that the total limit is only 18 MB?
