Inbound Email Flow is not triggered on inbound mail but works when tested

[amit0708]

Hi there,
I created an inbound Email flow to request a catalog item, when testing it with existing email the flow works fine but the flow is not triggered when a new mail is received.
Inbound mail is configured and working but it is not able to trigger the flow.

[Ankur Bawiskar]

@amit0708 

is the inbound flow set with correct conditions?

[amit0708]

I have just used the condition receive type as new no other conditions are used
And the flow is giving desired output when I am testing it.

[Ankur Bawiskar]

@amit0708 

check these links

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1116968 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0861013 

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