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Inbound Email Flow is not triggered on inbound mail but works when tested

amit0708
Tera Contributor

‎07-13-2023 07:27 PM

Hi there,
I created an inbound Email flow to request a catalog item, when testing it with existing email the flow works fine but the flow is not triggered when a new mail is received.
Inbound mail is configured and working but it is not able to trigger the flow.

0 Helpfuls
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3 REPLIES 3

Ankur Bawiskar
Tera Patron

‎07-13-2023 08:52 PM

@amit0708 

is the inbound flow set with correct conditions?

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
0 Helpfuls

amit0708
Tera Contributor
In response to Ankur Bawiskar

‎07-13-2023 09:13 PM

I have just used the condition receive type as new no other conditions are used
And the flow is giving desired output when I am testing it.

0 Helpfuls

Ankur Bawiskar
Tera Patron
In response to amit0708

‎07-13-2023 10:10 PM

@amit0708 

check these links

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1116968 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0861013 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader