Inbound Email flow not triggering

[vinuth v]

Hi All,

I have created inbound email flow and I can be able to see email get trigger in the ServiceNow(Email) but in the same flow I have added one more action called Create Record(Incident record).

Requirement: Once the email trigger in the ServiceNow need to create an Incident record automatically.

Tried with this approach as well: 

https://www.servicenow.com/community/developer-forum/inbound-email-action-not-getting-triggered-beca...  But not working as expected.

Thanks in advance,

Vinuth

[Ankur Bawiskar]

@vinuth v 

when incoming email comes what gets processed? any error in that logs?

the condition is case sensitive.

Are you giving the correct subject and case?

Inbound email flow does not trigger when conditions are met 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[JenniferRah]

If it's triggering correctly but not creating the Incident, then you probably have some required fields on your Incident record that you aren't setting in the "Create Incident Record" step. This will likely show an error in the log file, too.

[Nawal Singh]

Hi @vinuth v ,

Please check the flow execution to see whether it is processing. If it is processing, identify where it is stuck

Check each step and share the screenshot so will validate and help you !

If you found my response helpful, please mark it as helpful and accept it as the solution.

Thank you
Nawal Singh