Inbound email flow only triggered manually

[irrina498]

I have created an inbound email flow. It only works if triggered manually. Are there any ideas to make it working automatically and to see it processing emails in Email log.

BR

Iryna

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[Kapil Khedkar]

Can you please review the trigger conditions set for your inbound email flow or else If your inbound email processing is is not triggering, consider checking if there's a scheduled job that is responsible for processing emails. Ensure that the scheduled job is active and running as expected.

Regards,

Kapil Khedkar

[SoniaShridhar13]

@irrina498 Hi! Most Probable Cause

"com.glide.email_filter" plugin is not activated in your instance.

Solution Proposed

We would recommend to activate the 'Email Filters' plugin ('com.glide.email_filter').

This plugin has been active for all zbooted instances as of Kingston and later, but it has not been auto-enabled for upgrades. Any customer instances zbooted originally prior to Kingston would not have this plugin active, and therefore may see this issue.

Because the plugin provides far better control, flexibility and usability than the older property-based filters, we recommend you activate this plugin.

Please mark it helpful if it helps..

Thanks,

Sonia

[irrina498]

thank you @SoniaShridhar13 but the plugin was active from the very beginning