User Activity
10-01-2025
Hi Everyone,I have enabled Now Assist in Virtual Agent on my portal, and I want to customize the icon that appears for the Virtual Agent (chat launcher). Currently, it shows the default Now Assist icon, but I would like to change it to a custom one....
09-30-2025
Hi,I have recently enabled Now Assist in Virtual Agent skills in my instance. After that, I noticed that the search bar placeholder text in the ESC portal changed to:"Ask Now Assist for help or search"I would like to update/modify this placeholder te...
Hi,I'm facing an issue with Now Assist for Incident Summarization. After summarization is generated, I use the 'Share' button, but no 'Share to Work Notes' pop-up appears.For incidents with lesser data, it works as expected.For incident with large am...
Hi all,I am facing a challenge where the serial number of assets is getting updated through SCCM integration, which makes it difficult for the ITAM team to track and reconcile assets. We want to create report to track all assets where the serial numb...
