Inbound email flow: Update Record based on parts of the email subject

[LFM]

Is this even possible? 

The case: we recieive multiple emails from our vendor, when they have alarms on our infrastructure.

In the subject on these emails, they have a ticket number, and a text telling us wether the ticket has been opened, updated or resolved. "incident xxxx regarding xxxx has been opened/updated/resolved"

I have created an inbound email flow, to create a new incident with these triggers: 

User ID.email is [emailadress) 

AND

Subject contains "opened"

so far so good

What I can't figure out, is how to add any updates to existing ticket, when the intitial ticket is updated or resolved.

I guess the trigger would be "subject contains update or resolved", but how do I make the system understand what incident to update? 

Any suggestions will be appreciated 🙂

[Mohit_Gupta]

Hi @LFM,

You have a script/logic. Now you can incorporate in flow as well at least you got the solution you can achieve easily either using flow or inbound action.

I hope this helps 

Please mark my answer correct if this helps you 

Thanks

Mohit