Inbound emails are not received in my personal developer instance

Prerana1 · ‎05-12-2020

Hello,

The inbound emails are not received in the personal developer instance even though i have enabled receiving in the email properties. The user sending an email is already defined in servicenow but still no luck, Any ideas where i am going wrong?

Thanks,

Prerana

Harsh Vardhan · ‎05-14-2020

i tried to troubleshoot, but nothing any difference i have found.

steps which i have followed.

If emails are not received or processed as expected, it is important to identify the root cause. The following steps help understand the inbound email process as well as guide you through troubleshooting common issues.

A message is sent from a customer’s email such as Microsoft Outlook, Hotmail, or Gmail.
Email is delivered to a mail server.
The ServiceNow instance polls the email server every two minutes to download sent messages.
- Verify if the instance is configured to receive emails
- Identify if the scheduled job (POP Reader) in an error state
Confirm the scheduled job (POP Reader) is running.
Note: Polling time is configurable and may vary by instance.
Emails are received in the ServiceNow instance and processed.
- Emails are stuck in the inbox
- Validate the inbound email action is performed
Confirm the email is processed by the instance.

Note: As its personal instance, if nothing has been developed , kindly reset your instance and try.

View solution in original post

Harsh Vardhan · ‎05-12-2020

assuming you are checking in received module, eg: system mailbox>> inbound >> received module

can you add some screenshot ? did you get any bounce-back email while sending it to servicenow instance email id ?

Prerana1 · ‎05-13-2020

yes, i am checking the received mailbox( junk as well). it is sent from my outlook without any fail but not received in the instance mailbox.

Thanks and regards,

Prerana

Harsh Vardhan · ‎05-13-2020

is it possible if i can access your personal instance, i can quickly solve it. if yes drop me the details on below email

hvrdhn88@gmail.com

Prerana1 · ‎05-14-2020

Thank you!, i have mailed you the credentials to access my PDI.