Inbound integration error handling

[Casey4]

Can flow designer be used to handle inbound  integration errors?

1. If a required field is missing in the inbound batch file, throw and email a warning to a user?

2. Remove the error row and load the rest of the file, emailing the missed load to a distribution list?

What else can be used?

[Maik Skoddow]

Hi @Casey4 

of course this is possible when using the REST Api trigger (https://docs.servicenow.com/bundle/vancouver-integrate-applications/page/administer/integrationhub/c...)

In the following Flow it is your responsibility to process the inbound data stream and skip rows if they do not fulfil the requirements. And of course additional actions like sending an email are possible.

Maik

[Casey4]

@Maik You mentioned a REST Api: how about a batch file?

[SwarnadeepNandy]

Hello @Casey4,

Ofcourse you can use flow designer.

You can use FlowDesigner Script to invoke subflows wherever you want and trigger emails from it.

You can pass input variable. And do whatever you would like in the flow designer.

Other way is you can design you entire Inbound integration in the flow designer and use "Error Handling" section to handle the errors, maybe sending emails.

Hope this helps.

Kind Regards,

Swarnadeep Nandy

[sugyanp]

Hi @Casey4 ,

Please refer to Try flow logic (servicenow.com)

Hope this helps.