Inbound REST call - Accessing Data

[bhansell]

Hi All,

So I've come across my first real roadblock here.

So my intent is to make a POST call to /api/now/table/incident -- this is fine. I create an incident successfully.

The message I send to the incident endpoint is:

{

  "caller_id":"US089698",

  "correlation_id":"REQUEST302",

  "client_name":"",

  "short_description":"Reassign Phone",

  "assignment_group":"Hardware",

  "cmdb_ci":"Apple iPhone SE (64GB) Space Grey",

  "category":"hardware",

  "contact_type":"via-tem",

  "state":"New",

  "impact":"1 - High",

  "urgency":"1 - High",

  "subcategory":"Mobile Device",

  "location": "Americas"

}

However now as part of the incident, I also want to create a configuration item without making a second POST to /api/now/table/cmdb_ci table.

{

  "caller_id":"US089698",

  "correlation_id":"REQUEST302",

  "client_name":"",

  "short_description":"Reassign Phone",

  "assignment_group":"Hardware",

  "cmdb_ci":"Apple iPhone SE (64GB) Space Grey",

  "category":"hardware",

  "contact_type":"via-tem",

  "state":"New",

  "impact":"1 - High",

  "urgency":"1 - High",

  "subcategory":"Mobile Device",

  "location": "Americas",

  "Sim_code": 123456789 <---- this data I need to access to start creating the configuration item.

}

I have the data for creating the configuration item. However, I don't understand how I can then access this data in ServiceNow.

I've written a business rule for incident 'on before insert' I have access to all the incident data that has been sent. However, I cannot access the 'additional' data that I also sent.

So is this possible, or would I have to make an additional call to the /api/now/table/cmdb_ci table then link the configuration item to the incident ticket?

Kind Regards,

Ben Hansel

[aniketgore · Accepted solution]

Check if you can send the additional data on a temp field on incident table, and business rule will parse that field to get the data.

[bhansell]

Hi Aniket,

So what I've done what you've suggested. Placed the data in a temporary field on the incident form.

Then Iv'e created a UI script to hide said field.

this works seeming okay. Kind of hacky but It'll do! so thank you .

Kind Regards,

Ben Hansell