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Inbound script for change request

sree42
Tera Contributor

‎01-29-2024 02:03 AM

Hello Everyone,

 

I have one requirement to create inbound email to create a change request of standard type having below Planned start date and planned end date:

1. If subject contains 'abc' then dates are : 3rd Tuesday Every Month 10 -5 pm

2. If subject contains 'def' then dates are : 4th Tuesday Every Month 10 -5 pm

3. If subject contains 'ghd' then dates are : 1stTuesday Every Month 10 -5 pm

4. If subject contains 'xyz' then dates are : 1st Wednesday Every Month 10 -5 pm

5. If subject contains 'qwe' then dates are :1st Thursday Every Month 10 -5 pm

 

I am not able to get this script. Please anyone help me on this?

 

 

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Neeraja2
Tera Contributor
In response to Dr Atul G- LNG

‎01-30-2024 04:24 AM

Can you please help me how can we get the 3rd Tuesday Every Month 10 -5 pm when the email received and set that date in to planned start field. I have went through the above script but it getting the day by today's date. I need to get that date when the email receives. How can we achieve that?

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