Inbox option missing on Service operations workspace for non Admin users

[Shilpa Mekapoth]

Inbox option is available for Admin users on Service operations workspace but not for non Admin users though the user has AWA_agent role.

[Sid_Takali]

Hi @Shilpa Mekapoth This link might help you https://developer.servicenow.com/dev.do#!/reference/next-experience/sandiego/now-components/inbox/us... 

[Saloni Suthar]

HI @Shilpa Mekapoth,

Have you checked if the service channel is active? Have you configured queues, assignment rules, eligibility, etc? 

[jMarshal]

I believe you need both awa_agent and interaction_agent, for that to be visible with OOB config.

[Sid_Takali]

Hi @Shilpa Mekapoth I have created an User on my PDI and given below roles. Inbox option is visible for him along with the Status options