Inbox option missing on Service operations workspace for non Admin users

[Shilpa Mekapoth]

Inbox option is available for Admin users on Service operations workspace but not for non Admin users though the user has AWA_agent role.

[Luiz Lucena]

Hello @jMarshal 

Where exactly you saw that checkbox?

I'm struggling with the same issue. Funny thing, when I impersonate the agent, I can see the inbox, but on his side he cannot.