inc incident record

tGhadage
Tera Contributor

‎07-01-2024 10:16 AM

Hi Guys, 

 

I have requirement where  we have incident number INC1909922 here number will be populated not INC.

 

can you please help me !!!

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎07-01-2024 10:26 AM

Hi @tGhadage  

Its is OOTB, and it is best practice to have this. If you want to remove Go to Number maintenance -- Search for prefix INC , open that record and delete INC. Save and test.

 

AGLearnNGrow_0-1719854743740.png

AGLearnNGrow_1-1719854753673.png

 

 

If you remove this, then it is tough for you to search in Task table which number belong to which task type. 

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MohammedMustaq
Tera Contributor

‎07-01-2024 10:52 AM

Hi,

As Atul said yes it is OOTB whenever the incident module created this feature came with that for incident it start with INC, for change it start with CHG, for problem it start with PRB they have opted for autonumber so the number keep on increasing.

 

If you remove INC, you will be unable to tell whether the record is an incident, problem, change, RITM. If you like, you can configure by navigating to the sys_db_object.list table, which contains the incident table. From there, go to control and remove the prefix INC so that the next records do not include it.

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