Incident - All Emails
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03-04-2024 05:07 AM
Hi Team,
Is there a way to fetch all the emails that we have configured on incident table
We just want to modify or stop some of the email that were configured on Incident table. If we get the information ready made, we can work on it with ease
If not possible, what are the other ways we can get complete information for emails that were configured on incident table
Regards,
Siva Teja B
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03-04-2024 05:15 AM
There are still ways for email to get through though.
If you have any flows that run off Incident table that use the Send Email action, they won't appear here.
Same for Legacy Workflow using the Notification workflow action..
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03-04-2024 05:23 AM
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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03-04-2024 05:38 AM
Hi @Ballela Siva Te ,
You can navigate to System Notification -> email -> notification
you can query Table is incident , you will get all the notification configured for Incident.
Please mark this comment as Correct Answer/Helpful if it helped you.
Regards,
Swathi Sarang
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03-08-2024 05:42 AM
@Ballela Siva Te Thanks for marking my answer as helpful. If it helped you in any way please accept the solution so that it will be beneficial to the future readers with the same query
Thanks
Swathi