Knowledge article Info button in incident form

[varunvox200]

Next to knowledge article checkbox i need to add a info type of think where i click on it it should say “clicking on this checkbox will create a knowledge article “ can anyone guide me on how to do

[Tanushree Maiti]

Hi @varunvox200 

If you want this kind of info message on Knowledge Checkbox, Then,

Navigate to System Definition > Client Scripts and create a new record with these settings: [1, 2]

• Name: Add Info Icon to Knowledge Checkbox
• Table: Incident 
• Type:onLoad
• UI Type: Desktop (or All)

Script:

[Tanushree Maiti]

Hi @varunvox200 

Is this solution working for you. Did you try it.