Incident and interaction closure

[Nawal]

Hello

I have an issue, when I close an incident, the interaction related to that incident does not close, where do I check this please.

[Nawal]

Hello Anurag,

thank you for your help,

you script works.

I tried this with my collegue and it works too:

(function executeRule(current, previous /*null when async*/) {
      var result = [];
      var array = [];
      var ref = [7,3];
      var gr = new GlideRecord ('task');
          gr.addQuery('u_interaction',current.u_interaction);
          gr.query();

   while (gr.next())
   {
        array.push(gr.state);
   }
   if(array.length > 0)
   {
       for(var i=0;i<array.length;i++)
   {

   var arrayUtil = new ArrayUtil();
      if(arrayUtil.indexOf(ref, array[i])==-1)
    {
          result.push(array[i]);
    }
     }
   }
       if(result.length == 0)
   {
       var inter = new GlideRecord ('interaction');
            inter.addQuery('sys_id',current.u_interaction);
            inter.query();

      if(inter.next())
   {
   inter.state='closed_complete';
    inter.update();
 }
 }
 })(current, previous);