Calculated value not returning values correctly in list view

Hi,we have a requirement to calculate the duration. We have 3 fields named First Response, flag and latest reponse.First Response should calculate the duration between first staff response time and ticket created time. also flag is true/false field a...

Update all the previous records and keep the current

Hi, I have an import API on Key Values (cmdb_key_value) table. It has only four fields CI, Key, Tag, Value.  In the import I might get a record with same CI, Tag, Value as below:  Now if I again get an new import with the same CI, Tag and Value. I wa...

How to auto populate Business Service and Service offering in RITM Ticket

Hi Guys,Asking for your help on how to auto populate the Business Service and Service Offering in when generating RITMand SCTASK ticket. Is there any step by step process or guide on how to implement this? Thank you!

Auto populated value should overridden by manual value

Hi All,-> We have a After insert/update Business rule to auto populate "Risk" field value based on some calculation on change form.-> but when user manually change the risk field value, then the auto populated value should be overridden by the manual...

Help with this logic

Hello I joined Servicenow a couple of months ago and I have this task, I have an idea of how to do it but can someone throw some light on this question? The hierarchy among Operational Cost History lines are set according to a weight logic, where “1”...

Ci is not getting mapped correctly

  Identifying solution to route the alert generated tickets to accurate Cl name. rather than " Functional unit" . The tickets have CI name on the short description or Description. The Alert rules should be reviewed to assign it with proper CI name.ho...

custom UI Macro not working for several records

Hi Folks, We have a custom UI macro created on same lines of the OOB UI macro 'user_show_incidents' instead of the Incidents we are showing all Task types, so made appropriate changes in script section and created new UI macro.This is working fine, a...

Error in widget portal: Paypal not defined

Hello Everyone!I am trying to integrate Paypal smart buttons using the documentation, to my service portal in a widget.I have added SDK in dependency, where client ID is added and used the attributes from the Paypal developer site, but I am getting t...

UI Builder List Component Fonts Styles - size, word wrap

Hi, is there an easy way to change the the font-size for a UIB List component?  Does not seem to take css styles.  Also if you know of a way to change the default font size for the theme in general?    Also word wrap does not seem to work in the colu...

On Change Client form Remove option not working Dynamically

Hi all,  I have a simple requirement , but not working as expected .  As per two fields , i have to remove a option  Field 1 : IF u_os_install_required is NO  Field 2 : OR  IF u_os_installation_team is "BELLMAWR" or "CUSTOMER" .   FIELD 3 : u_databas...

Issue with transform map not updating fields in sys_user table

Hi Community,We have created a transform map to insert data into the sys_user table. We use a flow designer to fetch data through integration and insert it into the import set table. Once the data is inserted, we trigger the transform map using the f...

ServiceNow Incident/Request Creation: Mandatory Field Bypass ?

Hi, In ServiceNow, I've noticed that I can send a request to create an Incident, Request, or Knowledge-based request without providing any request body, even though there are mandatory fields.  Is this behaviour consistent across all instances of Ser...

Can we store the rest webservice password in sys properties and refer that at run time

Approvers field is Visible on My Tickets in service portal ?

Hi All, I have a Business Requirement, in Requested Item  Approver filed is visible on my tickets list in service portal, How can I achieve this   Please help me on this