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The 'To' field shows empty for the emails received in SNOW instance. When the email template type is 'Email and Not Email Address' regardless of the email routing rules the incident gets created to a specific group, which is not supposed to happen. K

The 'To' field shows empty for the emails received in SNOW instance. When the email template type is 'Email and Not Email Address' regardless of the email routing rules the incident gets created to a specific group, which is not supposed to happen. K...

Resolved! where are workflow activity values stored?

Like the title says.. where are workflow activity variables stored??i know that for the catalog the actual values for all variables are on the Variable Ownership table.. and you can put in an item number and find them all...i know in a background scr...

randrews by • Tera Guru
  • 11318 Views
  • 6 replies
  • 11 helpfuls

Resolved! how to add incident to incident list from widget

Hello, last step is remaining for my one portal task, please help to achieve this Earlier i have created a widget on my portal which is showing list of opened incidents by current logged in user. Also have added one 'NEW' button which will redirect t...

Json array remove duplicates based on key and value

Hello,   I called glideRecord and push the result value into the array, which has key and value  like, ({"sys_id" : 1 , "name" : whatever.user.name  +  "/ "+  whatever.user.title) The problem is, there are duplicate results with different sys_id, but...

Jennnie by • Tera Contributor
  • 6280 Views
  • 4 replies
  • 2 helpfuls

Resolved! Display Page title in header of Service Portal

My client would like to display the page the user is currently on in the Service Portal header when they navigate to different pages in the portal.  If the are on the home page, they would like the title to display "Home".  If they navigate to the "K...

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scottstahr by • Giga Contributor
  • 5478 Views
  • 5 replies
  • 0 helpfuls

Resolved! How to update assignment group in workflow task

Hi, I have a requirement where I'm stuck with the workflow.I have a variable called 'offering' which a reference field of 'service_offering' table.Now I want to update the assignment group in sc_task form.The group I need to update is from the offeri...

Resolved! Need help with choice field not selecting other choices. It automatically selects back to the first option regardless of what choice I select.

Hello, I have this field in my form that has been dynamically added through a client script My current problem is that it won't let me choose other choices, for example when I choose Medium or Large, it just reverts back to small automatically. This...

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Resolved! How Do I Access HTML Templates From Script Include?

Hello, I am trying to create a background process that can create a PDF of a record and then attach that PDF to that same record. The way I am currently going about that is by using a Script Include function that will be passed the sys_id of the reco...

Brad Cupp by • Giga Contributor
  • 2269 Views
  • 2 replies
  • 1 helpfuls

Resolved! How to populate duration type of field's value on form

Hello, i have written a after business rule on insert,update for my custom table i'm getting difference between two date/time type of fields ,but its not getting populated in my duration type of field i want it to get populated as (eg. 14 04:02:56) i...

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