The same Notification goes out twice.
[Interaction Assigned to Notification] If I change 'Assigned to' and change it immediately, the same Notification is sent twice to the last person to change.Why are notifications sent like this?
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Workspace
How should I replicate existing dashboard tabs and widgets in to a custom workspace
Stop Service Portal page scroll bar from jumping to center of page
Hi, I have created a tab widget that calls different widgets based on the tab selected. I noticed that when the page loads the scroll bar is at the top of the page, but when I select one of the tabs and if the data on that tab requires you to scroll...
SSO Redirection to SSO Login Page
Hi All,We have 2 buttons in the login page for the SSO. I have created a system property with the value of the sys_id of the IdP. When the button (Login1/MS Login) is clicked it goes to a logout/timeout.do then goes back to the login page. Is there a...
Resolved! How to use filters for ACL's wrt roles?
On ACL's table, I want to view list of all those ACL's which has a role for example 'public' mentioned in it. Is it possible?
Servicenow Graphql query for child
I have a table data which has can contain child category on it or the actual data items as structured as below:Category 1 -Category 1.1 -[item1,item2...] -Category 1.2 -[item1,item2...] -Category 1.2.1 -[item1,item2...] -Category 1.2.2 ...
Search bar is not showing inside order something page
Hi All, In our newly developing portal we are having a order something page there we are not seeing search bar. But "Typeahead Search" is available in page designer. Can anyone help me to fix this issue as this is bit urgent. Thanks,Tamil
Upload excel file to possibly autopopulate the data in the field for non admin role
I have a Requirement, where I need to allow no admin users to auto populate field Is it possible..... if we attach an excel template to a form, specifically asset management, the data in the excel should be Auto populated in to form fields. If this i...
Weird behavior with custom Flow action
Hello everyone,I encountered a weird behavior with my script step of a custom Flow action. The inputs.service_plans is of type records.-custom table-.The array of guids work fine with this snippet, however when there is only one record to get guid fr...
Resolved! Hr case short recsription
Hi All, Can you tell me in which script short description of hr case is populating "HR service name - employee name (employee ID)because one of the service which is designed recently i want static short description like "abcd" but i am unable to ...
Resolved! script running three times : copy the transcript from the interaction table to HR case
Hi All, Table : interactionwhen : afteraction:update Condition :Transcript is not empty Advanced script : (function executeRule(current, previous /*null when async*/ ) { // Add your code here var v_sys_id = current.sys_id; var v_interaction...
What are the reporting levels for Execution in Flow?
I have created new "Flows Actions and Steps" and "Developer Trace" records in "sys_flow_execution_setting.list" for a specific Flow to confirm that the Flow or Action has worked.（Execution1.PNG and Execution2.PNG）I checked the status of the set "Flow...
how to check reference variable is not empty in flow designer
Hi Connections, I have a requirement where I have to check the reference variable is not empty in flow designer to trigger a catalog task. The variable is a mandatory field on the form. any help is appriciated. Regards,Rafmine.
Change the "deleted attachment" message in "Ticket Attachments"
Hi everyone Im trying to change the "deleted attachment" message in "Ticket Attachments", to show which attachment got deleted, but I dont know how to get the attachment, can anyone help with this ?Code: if (input && input.action == "deleted") { ...
Resolved! Populate User ID Catalog Client Script
Hello everyone,I would like to automatically populate certain data for the Record Producer. These include gender, phone number, and company/car policy. Do you know how I can accomplish this?Thank you for your assistance!
