How can I set a custom main header in ServiceNow for a notification that would be spent for a specific task creation? I saw some solutions for a business rule to attach a custom header, but I wasn't sure if this would result in the header being appli...
Can you guide on how to join tables using database view in servicenow ? We are trying to join tables as below into one database view , can we create two joins and then add into one - how ?: 1. asmt_assessment_instance2. asmt_metric_result3. task4. s...
Hello community, I need to create an autoincrement field in Asset table. I created new record in Numbers table [sys_number] and Before Insert Business Rule with only one line (I have more complex logic for numbering, but for this example it doesn't ...
I have a very simple widget and I can't get it to display properly. I know I'm missing something basic, but I don't know what it is. HTML <div> {{::data.text}} </div> Server (function() { var tocArt = new GlideRecord('kb_knowledge'); var returnValu...
Hi, We are trying to develop a custom component and followed the documentation to get the custom component development started. As of now the components is very simple and just displays a welcome message no additional component used on top of what t...
Example: In virtual live agent, if 5 users are in queue in Live Agent Chat queue then I want display message as followsUser1 : You are next in queueUser 2: You are 2nd in queueUser 3: You are 3rd in queueUser 4: You are 4th in queueUser 5: You are 5t...
Hi, I am trying to prevent from specific users to see articles in KB by using their exclude and include Account. The goal is to let them see only articles that their account is empty, or the user's exclude account is not in the article's account. Wha...
I have two variables 'Model' with more than 50 choice list values, and another values as 'Spare Part' with more than 200 choice list values need to make Spare Part field dependent on the value selected in Model Field. I know a way of doing this by c...
Hi Team, In flow designer, while adding stages, I added 3 stages by mistake. Whenever I try to add a stage, I see two every time. How can I delete these? Also, how can I set the stage as waiting for approval from the flow designer to the RITM shown o...
Hello Experts, I want to set my duration field as blank, currently it defaults to 0, when nothing is set, due ti which I cannot check if the duration is selected or not. Is there a way to abort user action on change request values of standard change...
Hi All, I have to provide a user with Elevate role option for testing purposes on our test instance. How do I do it. Thanks.
After a clone, the Activities log shows the correct comments and work notes on Incidents but not the correct user who made them. Any ideas to correct this would be greatly appreciated.
Regarding the request form in the SP, by default, [Submit] button is located at the top-right, but can we move this to the bottom of the Request form as the image below? I would appreciate it if someone could give us some advice on this.
Hi, I have a requirement to link a dashboard to another dashboard via a widget. Does anyone know if this is possible as I can't find anything in the docs. For example, if I click on one of the widgets below it takes me to another dashboard rather tha...
(gs.log vs. gs.print): the docs entry for gs.log says it logs to TWO places "system log" and "syslog table". Are these TWO places really distinct?... Aren't these one and the same?How do I view them both?