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Forum Posts

How to go back to the first record for GlideRecord

Hi all, I am using GlideRecord like: How to go back to the first record for GlideRecord: var gr_incident = new GlideRecord("incident");gr_incident.addQuery("xxx");gr_incident.query(); while(gr_incident.next()) { } After the loop, I want to loop the g...

Browser tab name

Hello, we are currently in san Diego with next experience enabled. So the issue is with browser title name when we navigate to all hr cases.. Most of the time it shows correct and only few times .. like once in 50 or 60 times it shows a different tit...

TAB 1.png
radt by Kilo Guru
  • 1351 Views
  • 1 replies
  • 0 helpfuls

Resolved! NO_attchment not working .... why?

 Hi,somehow hiding attachments does not work! I do as described here ... but still i can add and still the button is available ...  Solved: Re: How to disable attachments option? - Page 2 - ServiceNow Community Any idea why? Is a scoped table ... thi...

no attachment.jpg
Zod by Giga Guru
  • 1812 Views
  • 2 replies
  • 1 helpfuls

Send email when new record is inserted

Hello team,I have created a user on ServiceNow with an admin account. When this new user or record is inserted in sys_user table I want an email should be sent to the user that is created on the same email that is provided.

jitendra2027 by Tera Contributor
  • 2198 Views
  • 7 replies
  • 0 helpfuls

Resolved! SLA breached on weekends

Hi Community, I have a situation here ,I've created a schedule for SLA to run only on weekdays, but it is breaching on weekends as well, attachedare the schedule and schedule entry  is the screenshot of the SLA schedule, please help on this

schedule entry.PNG schedule.PNG

Use of ATF in Service portal

Hi I am working in Automation Test Frame work . Request someone to help me let me know how to open an existing incident in service portal via ATF. Actual scenario is I need to automate an entire work flow of creating an incident till closing it. I am...

Vidyadharan by Kilo Explorer
  • 6006 Views
  • 7 replies
  • 0 helpfuls

Resolved! Not able to delete record from sys_user_has_role

Hello, We recently imported user records from one instance to other. Due to this import Roles associated to users also got importedWe want to remove roles associated to user records and option not available We checked option not available on 'sys_use...

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Shridhar1 by Tera Contributor
  • 6160 Views
  • 11 replies
  • 7 helpfuls

Assignment Rule script based on variables of record producer

Hello, I need help. I am trying to write an assignment rule script based on variables of record producer undre table (sn_sm_legal_request). I tried with below script but failed (nothing happen). Can anyone advise? var entity = producer.variables.alig...

Bird1 by Mega Sage
  • 1970 Views
  • 11 replies
  • 1 helpfuls

saveResponseBodyAsAttachment not working

I am trying to download a file from API response and attach it to a task record. The below is my code. Everything is working fine and the file is also getting attached to the task record. But the file is not loading. If i open it in a separate tab, t...

charanya by Tera Contributor
  • 1621 Views
  • 1 replies
  • 0 helpfuls

Exporting of email

Hi there We are currently in a legal dispute with one of our customers, and we need to provide evidence that they received email communication from us agreeing for us to undertake a service that we provide.  We have the email trail, in 'work notes' a...

Noobalicious by Mega Contributor
  • 2536 Views
  • 1 replies
  • 0 helpfuls

Resolved! How can I use Discovery without an IP address?

I am currently doing Discovery by IP address.However, if you want to Discovery more than a few thousand computers, it will be difficult to enter IP addresses.So I would like to know if there is a way to do Discovery without specifying IP addresses.

Password reset email not received

I have created a user on ServiceNow with admin account. The user hasn't access to set password UI action as only admin has it. While logging into the ServiceNow with user's user ID, I reset my password by clicking on forgot password. After entering u...

jitendra2027 by Tera Contributor
  • 3662 Views
  • 17 replies
  • 2 helpfuls