I'm new to scripting, so please excuse my inexperience. Objective: to create a metric instance when an incident is reopened where the reopen_count > 0 Have tried: creating a field metric definition using the reopen_count field.Issue: when a new incid...
Hi,I’m a bit stuck on discovering installed software. We have a Linux MID-Server that we want to use to discover a Windows Server. Since the discovery from Linux to Windows is normally not possible, we have installed an HPE iLO board in the Windows S...
I have created a business rule to mask the variables in incident variable editor when submit a record producer. (function executeRule(current, previous /*, gs*/) {var variablesToMask = ['variable1', 'variable2', 'dob'];for (var i = 0; i < variablesTo...
New to Change Requests. How do I see Approvers show up in the Approvers tab, after the State is changed to a particular value? Do I need to create a group, then add the approvers to that? Then, after the State is changed, these users will appear in t...
Hello Experts,I have written below UI action script to delete records .but I am not able to call my script include.plesse guide me on this.Thank you.//UI action function cleanup() { var c = confirm("Are you sure?"); g_form.addInfoMessage(c); ...
Hi All, I have a requirement where I have to login into my Application with 5 different users and display 5 different pages for each user. For eg :- One role is officer, other is processor, third is appraiser etc . There are 4-5 such roles and i ...
Our organisation is looking at implementing application portfolio management. We have it installed in a temp environment to test out. This is a broad question but - what I would like to know is what are the various data points are that give the usefu...
Hello,Approver cannot approve sc_task assigned in Employee Center?Some requests, tasks are visible but it is greyout and not possible to do any action?Can you help with this issue? What should be configured?Thanks a lot!
Hi All, This is on relationship editor page, need to add few more columns in the relationship section. However unable to find, from where it is being controlled. Anyone could please suggest if possible to do and from where... Thanks in advance for t...
Good morning, Can not get rid of the symbol in the name. Please see screenshots.
There is testing scenario where I need to check if the field(eg. field: business impact table: cmdb_ci_service_discovered) is read-only or editable in list view for an ITIL user. How to test this using ServiceNow ATF? Also, is it possible to test thi...
Hi, I selected (via configuring activities) extra (custom) fields in the Filter activity. But when changing the specific field it won't show up in Activities. Still using UI16 on Tokyo release. Any thoughts?
Hi,I need help on the below scenario.I am trying to create an incident with use of UI page( can't use a record producer), where i need a custom attachment button.For the same, i am using the saveAttachment('incident','incident_sysId') method where we...
Hello, Is it possible to show an error message to the form from a Scheduled Job? I tried gs.addErrorMessage('error_message_here') but it's not displaying in the form. Thank you.
Hi,I have a requirement form customer where we have to discover the resources form AWS cloud. As customer feedback I got 2 question1)if we can use the Event driven discovery to update the CMDB with the resources and its VM details. I have a doubt tha...
