I have a custom Scripted REST API that uses Basic Authentication (user ID and password). This scripted API is calling an out of the box API that also uses Basic Authentication. Is there a way I can set the Basic Authentication values when calling th...
Hi All, we use Rome and use Azure AD for SSO. We must configure an account recovery user. This step is necessary before enabling multiple-provider single sign-on on an Rome instance. So when you go to xxx.service-now.com you are redirected to the AD...
Hi everyone, We have a UI action "Force into Update Set" to force changes in to update set since 2016. This was showing up on all the forms (user table, scheduled jobs and so on) previously but suddenly it is not showing up now. I have checked for a...
So my non-prod instance has outbound emails turned on and I will get them if I send an email from within a ticket from here: However nothing else that should be sending an email is working. What settings am I missing that should be adjusted so that ...
The content you requested cannot be displayed right now. It may be temporarily unavailable, the link you clicked on may have expired, or you may not have permission to view this page. why do i get this message? i just completed writing a reply to a q...
Hi, I am currently experiencing issue withe Remote File Importer by using mid server. The midserver script include (CSMIDServerRemoteFileImport) is not working. The ecc queue states that there is an issue when calling the script. Does anyone have...
We have a requirement in which pdf files located on a shared drive need to be retrieved by ServiceNow. We have an integration with another in house application that will send a link to the shared drive and the zipped folder the files are contained in...
I want to further customize the duration field in the Service Center "Portal" as well as the NOW Platform back-end field. Out of the box, the duration variable and field type has four columns, Day, Hours, Minutes and Seconds. I discovered how to rem...
Hello, Does anyone know how to get the client Local IP address in servicenow. I see there is a way to get the Public IP address using the below method, but need a way to get the local IP address.gs.getSession().getClientIP(); Please let me know if...
On the below request form from our service catalog, I would like the group of text boxes / reference fields to auto-fill based on the user data from the first reference field. I have been seeking an onChange Catalog Client Script / Script Include to ...
Hi All, Good Day! I was asked to the below requirement and as my task doesn't mainly include scripting I'm trying to process what is being asked here: Create a new function called ChangeManagementUtil called "isContainsRetiredCIs" which accepts the c...
Hi All, We have multiple data sources to update CMDB, we don't need to manage some class data but those are getting populated by difference data sources (Specifically Discovery). Hence our CMDB's record count crossed 9 lakh and kept on increasing. I...
Hello - I am working on a User Criteria requirement for a Catalog Item that I am adding. We have a custom field on the sys_user table called: u_job_code. I only want users with a specific job code to see this catalog item. This u_job_code field ...
I am trying to create a script to read LDAP based on this old post: Reading LDAP in a script - Developer Community - Question - ServiceNow Community The ServiceNow Packages Call Removal Utility replaces the packages as follows // var ldapc = new Pack...
Hi Team, I am facing this unusual issue where a schedule job does not trigger for a schedule job, however the same works when run from background script. The condition is something like this var chg = new GlideRecord('change_request'); chg.addEncod...