incident auto close br

[Gary Larsen]

I have a requirement for incidents with a particular CI selected to not auto close   

[Abhijit4]

Hi @Gary Larsen 

In that case there is usually OOTB business rule "Incident autoclos" which closes incident after 5 days of resolution, based on system property 'glide.ui.autoclose.time' value. So in this script, you can add filter to not consider those incidents with specific CI's.

[Dinesh Reddy By]

Hi @Gary Larsen 

You need to modify the "Incident autoclose" business rule for your requirement. Please check the below KB article for additional details
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0552820

Thanks,

Dinesh

[Ankur Bawiskar · Accepted solution]

@Gary Larsen 

update the OOTB business rule with the encodedQuery to skip particular CIs

Line 31 I added

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Gary Larsen]

I tried this with no luck