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incident auto close br

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Gary Larsen
Mega Sage

‎05-15-2025 06:56 AM

I have a requirement for incidents with a particular CI selected to not auto close   

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Ankur Bawiskar
Tera Patron
Tera Patron

‎05-15-2025 07:46 AM

@Gary Larsen 

update the OOTB business rule with the encodedQuery to skip particular CIs

Line 31 I added

AnkurBawiskar_0-1747320389737.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

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Gary Larsen
Mega Sage
In response to Gary Larsen

‎05-16-2025 12:28 PM

 
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Gary Larsen
Mega Sage
In response to Gary Larsen

‎05-16-2025 12:53 PM

I updated line 31 to this and now it is working as expected 

        gr.addQuery('cmdb_ci','NOT IN','6a56a92193aca250bfa5b3aa6aba109b'); //add sysid here
        gr.query();
        while(gr.next()) {

Thank you much for the help 

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