Incident Category/Subcategory

[chandukollapart]

Hi,

In the Incident we had Category and Subcategory fields. For Subcategory we had same choice names but those are under different Categories. So when we are creating the report it causes the confusion.

Ex: We had Email Subcategory under Software, Inquiry/Help categories.

So when we trying to create condition it shows twice. In Classic UI reports it will show Subcategory - Category but not in New UI reporting.

Any suggestions!

[AnirudhKumar]

Couldn't you change to Classic reports, set your filter and then change back to the New reporting?

[chandukollapart]

Hi @AnirudhKumar 

Thanks for the response. We can do that but just looking for option or property we can enable/update to have that functionality in New UI. 

[AnirudhKumar]

Unfortunately, there is no other way.

[Satishkumar B]

Hi @chandukollapart 
Using dependent fields is a better approach for dynamically filtering the categories based on the selected service. This method is more efficient and provides a consistent user experience without the need for additional scripting. You can configure the dependency in the dictionary entry of the dependent field (e.g., "Sub-Category") to automatically filter options based on the selected value in another field (e.g., "Category"). This way, only relevant Sub-Categories are shown based on the selected service, streamlining the process and ensuring accuracy.

…………………………………………........................................................................................
Mark it helpful 👍and Accept Solution ✅!! If this helps you to understand.

…………………………………………........................................................................................