Incident Category/Subcategory

[chandukollapart]

Hi,

In the Incident we had Category and Subcategory fields. For Subcategory we had same choice names but those are under different Categories. So when we are creating the report it causes the confusion.

Ex: We had Email Subcategory under Software, Inquiry/Help categories.

So when we trying to create condition it shows twice. In Classic UI reports it will show Subcategory - Category but not in New UI reporting.

Any suggestions!

[chandukollapart]

Hi @Satishkumar B 

Thank you for the response. We are using dependent fields in the form but in Reporting we have that issue.

[Satishkumar B]

Hi @chandukollapart 
Ahhh My bad i missed to understand. apologies. try below approach:

1. Create Report in Classic UI:

   • Go to the Classic UI Report Designer in ServiceNow.
   • Create a new report or open an existing one.
   • Set up your filters using the Category and Subcategory fields as needed. In Classic UI, you can see the Subcategory field along with the Category field in a combined format.

2. Save and Configure Report:

   • Save the report with the desired filters in Classic UI.
   • Configure the report as needed to ensure that it accurately reflects the data you want.

3. Switch to New UI Reporting:

   • Once you’ve configured the filters and saved the report, switch to the New UI Reporting.
   • Go to the Report Designer in the New UI.
   • Open the report you just created and saved in Classic UI.

4. Review and Adjust in New UI:

   • Review the report in the New UI to ensure that the filters and data are displayed correctly.
   • Make any necessary adjustments to the report’s appearance or configuration in the New UI.

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