Incident comment update sending duplicate(multiple times) notificationsH

[Tamil5]

Hi All,

When ever am adding Comments in the incident it is sending multiple notification with the same content.

I read somewhere that notification 'Weight field' value should not be '0' it may happen because of this value, so I have changed it to '10'.

One of my instance is 'Geneva' version after this change this instance is sending only one notification, but still it is trying to send multiple times. If we see in the email logs the type is marked as 'Send Ignored'.

My another instance is 'Eureka' version, here even after changing the Weight value it is still sending multiple notifications.I have no idea why it is sending duplicate notification.

My notification conditions are,

When to send ==> Record inserted or Updated

Updated Checked

Conditions ==>   Comments   --> Changes'

Any suggestion...,?

Thanks in advance

Prici.

[sukran]

Hi Prici ,

You are right .. The process update   from two inbound mail action( update incident bp and update incident TEC)

I created incident tec ticket and resolved and then I update some comments through replying mail. but its triggered both inbound mail action. checked in the logs

The script is clearly called one is for incident and incident tec separately.. how to stop this .

Incident tec

Update incident bp

[randrews]

ok odd that you would have to but on the second one try ..

if((current.getTableName()== 'Incident') && (current.getTableName()!= 'u_incident_tec'))

[sukran]

After change the code

its still updating the two inbound mail action

[sukran]

Hai raymond

Any solution on this , still its ruining two times

[sukran]

Hi prici

Please tell me how to restrict this . as two inbound mail action triggered same time