Incident 'Created' date is showing in future
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04-07-2025 09:58 AM
Hi All,
I have noticed two of the incidents' 'created' date is showing in future. I have checked if there is any BR which is setting the 'created' field once the incident is submitted but I couldn't find it.
I am totally confused why it happened only with the 2 incidents. I have attached the screenshot for the reference.
Opened date field is showing correctly but not the create date.
Can anyone please help where to check?
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04-07-2025 10:09 AM
Looks like your screenshots are missing. Can you add them?
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04-07-2025 11:14 AM
Hello @roomawakar
Add the screenshot and also see how those incidents were created - ny integration, import, record producer or manual ?
Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket.
Regards,
Shivalika
My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194
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