Incident form - Mandatory comment on cancellation

[Pradeepa Boopat]

As the Service Desk Manager, when an Incident is moved to Cancelled state, I would like an update of the Additional Comments fields to be mandatory so that the Caller is informed of exactly what has happened and why.

Please restrict the cancel field only to Incident Manager role

[Pradeepa Boopat]

Can you please explain me briefly,

When I move an Incident into Cancelled state and I am mandated to update the Additional Comments field with the reason why.

Restrict the cancel field only to Incident Manager role

[Anurag Tripathi]

Hi,

Didn't get you? 

In my previous replies I explained how to achieve those requirements. What do you want me to explain now?