Incident => Parent Incident, Reporting

peter111
Tera Contributor

I need to report on the Incidnet => Parent Incident relationship.

 

What table is this stored on?

2 ACCEPTED SOLUTIONS

Mohit_Gupta
Tera Guru
Tera Guru

Hi @peter111 ,

 

There's no specific table for that in the same table "Incident" you will find field called "Parent Incident" and that field you can use  below screenshot for your reference:- 

 

Mohit_Gupta_0-1670464018410.png

I hope this helps 

Please mark my answer correct if this helps you 

Thanks

Mohit

View solution in original post

jaheerhattiwale
Mega Sage
Mega Sage

@peter111 There are 2 fields you will find on incident table.

 

1. Parent - Refers to the task table, but can store the parent incident as well

2. Parent Incident - Refers to the incident table and stores the parent incident

jaheerhattiwale_0-1670466435945.png

 

Please check these 2 fields and based on the parent incident is added to which field create your report.

 

Please mark as correct answer if this solves your issue.

 

Please mark the answer as correct or helpful based on impact
ServiceNow Community Rising Star, Class of 2023

View solution in original post

2 REPLIES 2

Mohit_Gupta
Tera Guru
Tera Guru

Hi @peter111 ,

 

There's no specific table for that in the same table "Incident" you will find field called "Parent Incident" and that field you can use  below screenshot for your reference:- 

 

Mohit_Gupta_0-1670464018410.png

I hope this helps 

Please mark my answer correct if this helps you 

Thanks

Mohit

jaheerhattiwale
Mega Sage
Mega Sage

@peter111 There are 2 fields you will find on incident table.

 

1. Parent - Refers to the task table, but can store the parent incident as well

2. Parent Incident - Refers to the incident table and stores the parent incident

jaheerhattiwale_0-1670466435945.png

 

Please check these 2 fields and based on the parent incident is added to which field create your report.

 

Please mark as correct answer if this solves your issue.

 

Please mark the answer as correct or helpful based on impact
ServiceNow Community Rising Star, Class of 2023