Incident (INC) Assessment Response Snapshot

DonnaSTLMartin
Tera Expert

‎08-01-2025 07:54 AM - edited ‎08-01-2025 08:06 AM

We are using Assessments "out of box" for Incidents. We have four custom rating questions, then a fifth question for comments/feedback.

 

Is there a way to provide a snapshot, per Incident, that would show the responses to each question and any comments that were provided? I can get all the data for all assessments in a single report, but managers want to see an overall snapshot for each INC.

 

For example:

 

INC0012345

Caller: Sally Stone

Assigned to: Jane Doe

Q1: Rating Response=3

Q2: Rating Response=1

Q3: Rating Response=5

Q4: Rating Response=2

Q5: Overall, I am happy with the support provided by Jane.

 

If not, is there a way to put a RELATED LIST on an INC that could provide all the assessment results for that individual INC?

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Hemanth M1
Giga Sage
Giga Sage

‎08-01-2025 10:12 AM

Hi @DonnaSTLMartin ,

 

Have you tried reporting on "asmt_metric_result" and group by source?? (if your using Evaluation method is Assessment)

 

 

 

 

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025
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