Incident list collector values should be shown in Work Notes at the fulfillment

[Community Alums]

Hi,

I have a requirement to show the incidents selected in slush bucket to be populated under Work Notes. I have written clientScript and GlideAjax and it is showing in the alert, but not populating in the work notes. Kindly help.

GlideAjax

function onSubmit() {
    //Type appropriate comment here, and begin script below

    var inc = g_form.getValue("incidents_submitted_by_itam");

    var ga = new GlideAjax("listCollectorIncidentClass");
    ga.addParam("sysparm_name", "listCollectorIncidentFunction");
    ga.addParam("sysparm_id", inc);
    ga.getXML(callBackFuntion);

    function callBackFuntion(response) {
        var answer = response.responseXML.documentElement.getAttribute("answer");
        var ans = answer.split(",");
        for (var i = 0; i < ans.length; i++) {
            alert("this is alert" + ans[i]);
            g_form.setValue("work_notes", ans[i]);
        }
	}
}

ScriptIncludes

var listCollectorIncidentClass = Class.create();
listCollectorIncidentClass.prototype = Object.extendsObject(AbstractAjaxProcessor, {
            listCollectorIncidentFunction: function() {
                var incArr = this.getParameter('sysparm_id').toString().split(',');
                 var numArr = [];

                for (var i = 0; i < incArr.length; i++) {
                    var inc1 = new GlideRecord('incident');

                    if (inc1.get(incArr[i].toString())) {
						numArr.push(inc1.number);
                    }
                }
				gs.log("Test for Suman", numArr);
				var answer = numArr.join(',');
				return answer;
				
               // return JSON.stringify(numArr);
			},

                type: 'listCollectorIncidentClass'
            });

Regards

Suman P.

[Vishal Birajdar]

Hi @Community Alums 

Do you want to show list of incidents in work notes of RITM...??

If so then you can use workflow/flow designer to update worknotes.

[Community Alums]

Hi @Vishal Birajdar,

The incidents I select in Slush Bucket at the task level, should only be shown in Work Notes at the task level. I am currently able to get the incidents list in the alert.

Regards

Suman P.

[Vishal Birajdar]

Hi @Community Alums 

You can put variable attribute to list collector variable as below screenshot, it will be better to visualise.

In onSubmit, try to put set worknotes directly no need of for loop.

g_form.work_notes = answer;

[Community Alums]

Hi @Vishal Birajdar ,

I tried both the ways. Work Notes is still empty.

function onSubmit() {
    //Type appropriate comment here, and begin script below

    var inc = g_form.getValue("incidents_submitted_by_itam");

    var ga = new GlideAjax("listCollectorIncidentClass");
    ga.addParam("sysparm_name", "listCollectorIncidentFunction");
    ga.addParam("sysparm_id", inc);
    ga.getXML(callBackFuntion);

    function callBackFuntion(response) {
        var answer = response.responseXML.documentElement.getAttribute("answer");
		alert(answer);
        // var ans = answer.split(",");
        // for (var i = 0; i < ans.length; i++) {
        //     alert("this is alert" + ans[i]);
        //     g_form.setValue("work_notes", ans[i]);
        // }
        g_form.setValue("work_notes", answer);   //tried commenting this
		g_form.work_notes = answer; //alternatively tried commenting this
    }
}