Incident Management

[Sonal7]

How do I give an access to Incident Management module, just read access to the user who just has snc_internal role. I can see that though the plugin is activated, sn_incident_read role is not available in the instance. I tried creating an ACL with read operation, snc_internal role, after impersonating the user is able to view only the service portal page. 

[Sonal7 · Accepted solution]

Yes I agree, but I see that sn_incident_read role is not available in the instance though the plugin is activated.

[Dr Atul G- LNG]

Hi @Sonal7 

it is sn_incident_read

[Sonal7 · Accepted solution]

Yes I agree, but I see that sn_incident_read role is not available in the instance though the plugin is activated.

[Dr Atul G- LNG]

Hi @Sonal7 

It must be tried to repair the incident management plugin once. Thsi KB will be helpful

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0758032

[Dr Atul G- LNG]

Hi @Sonal7 

You acknowledged your answer; where should I share the KB link for the same issue.