incident management

[FaisalH]

Caller reference field should be auto populated with the logged in user name.

[PratikshaKate]

@FaisalH configure the field's dictionary entry. Specifically, set the "Default value" to javascript: gs.getUserID() and "Read only" to true

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[Dr Atul G- LNG]

Ho @FaisalH 

You want on Portal or native view?

[Omkar Kumbhar]

Hello @FaisalH ,

Write a onload client script 

• Name: Auto-populate Caller
• Table: (e.g., incident)
• Type: onLoad
• Script:

(function executeRule(current, gForm, gUser, gSNC) {
if (gForm.isNewRecord()) {
gForm.setValue('caller_id', gUser.getID());
}
})(current, gForm, gUser, gSNC);

[Chaitanya ILCR]

Hi @FaisalH 

https://www.servicenow.com/community/developer-forum/hi-all-i-would-like-the-user-login-name-to-auto...

Regards 

Chaitanya