Incident Management

Sonal7 · ‎04-10-2025

How do I give an access to Incident Management module, just read access to the user who just has snc_internal role. I can see that though the plugin is activated, sn_incident_read role is not available in the instance. I tried creating an ACL with read operation, snc_internal role, after impersonating the user is able to view only the service portal page.

Sonal7 · ‎04-10-2025

Yes I agree, but I see that sn_incident_read role is not available in the instance though the plugin is activated.

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Robert H · ‎04-10-2025

Hello @Sonal7 ,

Which plugin did you check? The plugin that includes the sn_incident_read role is "com.snc.itsm.roles.incident_management". If this plugin is not yet present you can request it as described here .

Regards,

Robert

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Dr Atul G- LNG · ‎04-10-2025

Hi @Sonal7

it is sn_incident_read

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Sonal7 · ‎04-10-2025

Yes I agree, but I see that sn_incident_read role is not available in the instance though the plugin is activated.

Dr Atul G- LNG · ‎04-10-2025

Hi @Sonal7

It must be tried to repair the incident management plugin once. Thsi KB will be helpful

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0758032

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Dr Atul G- LNG · ‎04-10-2025

Hi @Sonal7

You acknowledged your answer; where should I share the KB link for the same issue.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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