Incident Metric Report: "Security constraints prevent access to requested page" for Metric Admin, ITIL, and ITIL Admin role users

jhill1 · ‎07-07-2016

When running an Incident Metric Report that shows re-resolved incidents (Resolved_By has been updated) in a bar graph, grouped by user, users are getting:

"Security constraints prevent access to requested page"

but only when they try to double-click the bar graph on the report, to drill-down to the list of incidents. They can run the report, but trying to see the details of the results get this warning.

I've opened up all the ACLs for read access for the roles, and I am not showing any Red "X"es in the Security Debugger.

Is there any way to see what exactly is restricted?

Admin, of course, works.

Thanks to all!

J

jhill1 · ‎07-08-2016

I figured it out... after a lot of "fun" ACL shenanigans:

I created twelve seperate create, read, write, and report_on ACLs for:

incident_metric_list (ui_page)
incident_metric.* (record)
incident_metric (record)

while with each one, putting the roles that I want to have access in "the Requires role" list inside each ACL.

Works like a charm.

Thanks to everyone's input and for encouraging me to stick with the ACLs as the issue, even though I was getting all Green Xes in the security debug.

J

View solution in original post

jhill1 · ‎07-07-2016

This is a newly created metric called Resolved by Duration that creates a metric instance when the time duration of Resolved_By field's value (someone's name) is less than a day, yet it's been more than a day... in other words, the resolver's name didn't stay (the resolver didn't resolve the issue completely), because someone else had to come along and put their own name there.

Thanks,

J

Michael Fry1 · ‎07-07-2016

When you click on the bar chart, what table do you land on? Incident Metrics table?

jhill1 · ‎07-07-2016

Hello Micheal,

You are supposed to land on the list of incident metrics for the resolver whos graph bar you clicked.

I do believe that this is either the Incident Metrics table, or some sort of database view.

J

jhill1 · ‎07-07-2016

Swathi10 · ‎01-24-2020

hi jhill,

our itil users are getting the report but not able to select definition from conditions how you achieved it?