Incident or Request from Catalog Item

[booher04]

I have a need to create an incident or a requested item depending on a field choice(select box) on a single catalog item.  If it's Report an Issue selected, we need it to generate an incident and if it's Request an Enhancement we need it to generate a requested item.  I'm not sure if this is even possible first off?  If so, can someone direct me on where to start?  I know we could just create two separate catalog items and use a record producer to create the incident but the requirements from the client are to use 1 item with a choice field.  Any direction would be greatly appreciated.

[Brian Lancaster]

If I remember correctly at one time I had item that people could get redirected to but also could order on their own.  One day nobody would find it.  I turned out that one of the admins accidentally made the category is was under inactive but the redirect still worked.