Incident Priority high tickets can be created only by a particular group

pravee26
Kilo Contributor

Creating new Incident tickets with high priority can be done only by 'service Desk' group members.If any other support group members attempt to create priority high incident tickets then pop up should be displayed stating 'you dont have access to create this ticket' and ticket should not be created. How to achieve this? I wrote this ACLACL.png

10 REPLIES 10

The original question in this thread was posted by Praveena, so you are unable to mark it as correct.


In any event, I am happy to have helped!