Developer

How to test notifications for a ServiceNow to Microsoft Teams integration without a Teams dev env?

Hi all,I'm working on a ServiceNow to Microsoft Teams integration and I am a bit confused about notifications. This integration is new to me and I'm getting a lot of questions about notifications. The integration is from a ServiceNow dev environment ...

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how to populate field of type List using onChange client script with multiple values

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all related list are getting captured in updated set

I added only one new Related List to the User form, but the existing Related Lists are also being captured in the Update Set. Should I capture only the new Related List entry? Why are the existing Related Lists also being captured, and what is the be...

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How to make Assigned To mandatory when clicking Resolve button on HR Case

Hi Community,I have an existing Resolve UI Action on the HR Case (sn_hr_core_case) table.Currently, when the user clicks Resolve, the system prompts the user to enter Work Notes and then resolves the case.Below is the existing UI Action script: funct...

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Resolved! Auto-populate a field based based on another field

Hello, I am creating a catalog item and I added a variable/field named "Name of user receiving phone which references the sys_user table. I created a second variable/field named "New user’s manager" which should auto-populate based on ‘Name of user...

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Flow formatter chevrons - show/hide

Hello. I have created chevrons for our Demand form using the Flow Formatters screen. If the State is equal to Rejected then I would like the Rejected chevron to show and the Completed chevron to not show. If the State is anything besides Rejected th...

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Best practices for updating large volumes of data using Script Action

コントロール（最大7万件）のStateをAttestに一括で変更したいのですが、120件以上選択して[Attest]ボタンを押すと、処理が途中で終了します。そのため、非同期処理に変更したいと思っています。実装イメージ：List Action[Attest]でEventを生成し、Script ActionでStateをAttestに更新する処理を実施。質問：①Script Actionで大量データを更新するときのベストプラクティスを教えてください。②一括State変更の際、UpdateMult...

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Ingesting servicenow data into Microsoft fabric lakehouse

Hi,Would you please share more information about best practices to ingest servicenow data into Microsoft fabric platform data warehouse or a lakehouse?I need to know:- How to configure Microsoft fabric connector.- How to load specific data like incid...

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Jira Spoke - possible to have a read only field updated by the integration?

HiWe have a bidirectional Servicenow - Jira integration in place and want to open this up to be used by other business areas. One of the things I'd like to understand if it is possible to restrict a field in Jira and make it READ ONLY so that it can ...

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Resolved! Workday And ServiceNow Integration: OAuth Access or Refresh tokens are not available

Hello Developers,We are trying to integrate Workday and ServiceNow to get the users/workers' data from from workday and then map it into the ServiceNow user table using the REST API. We are trying to build the connection using OAuth 2.0. Consequently...

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PDI Australia : SAM Workspace - run recon not responding

anyone encounter the same ? tried multiple time clicking on Run Reconciliation nothing happened repaired plugin "sn_sam_workspace" , same behaviour

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How to make the Reply to field read-only in HR Agent Workspace Compose Email?

Hi! I’m currently investigating whether it is possible to make the “Reply to” field read-only in the Compose Email functionality within HR Agent Workspace. Has anyone implemented a similar requirement? Any guidance, configuration, or recommended appr...

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How to Make a Stepper Component Advance to next stage Only After a Form Is Saved

Hi Community,I am working with a Stepper component in ServiceNow UI Builder and would like the Stepper to advance to the next stage only after the form is successfully saved, not immediately when the State field value is changed on the form.I am look...

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Sync Users from EntraId (Azure) to ServiceNow SCIM protocol using Oauth

Hi everyone, We're trying to sync users from EntraId to ServiceNow using the SCIM protocol and the Oauth authentication. We didn't have any problems to sync standar attributes like user_name, name, etc. but we have a lot of problems to sync other fie...

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assignment group is taking from assignment eligibilty

In a virtual agent after creation of interaction once agent is accepted the interaction, assignment group is setting from assignment eligibility, which functionality is causing this

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