Incident raised by a caller should be visible to caller manager in portal with snc_internal role

[sreenu123]

When an incident is raised, an initial email notification is sent to the caller and their manager. The email body contains a "Take me to incident" link. When the caller clicks the link, they are taken directly to the incident record in the portal. The manager should have the same experience, being able to access the incident record in the portal and view all notes and attachments.

[Dr Atul G- LNG]

Hi @sreenu123 

This approach may not be practical or appropriate. Having a manager oversee every incident and granting them access to employee-related incidents raises significant privacy concerns. There is a risk that confidential information shared by an employee could be exposed to the manager, which could violate privacy rights. It is crucial to reconsider this implementation to ensure sensitive data remains protected and privacy is respected.