Incident short description is not visible in portal level?

[karishma shaik]

Hi All,

I have a urgent requirement, after I am raising incident short description is not visible in portal level and I have added into additional details in standard tickets configuration but still it's not visible in portal level, in requested items additional details is visible but incident level it's missing , How can i achieve this , please help me on this .

this requested item screenshot Additional details are visible:

this incident screenshot additional details is not visible:

I was added additional details ticket configuration:

please help me on this 

[Mark Roethof]

Hi there,

Have you also tried this?

[karishma shaik]

Hi  Mark Roethof, 

personal instance it's working,

But it's not working in Development How can I achive this. please help me on this 

[Mark Roethof]

Interesting. Any customizations in place that you know of?

[Mark Roethof]

Description should also be able to work in the "info fields", though looks horrible.