FSM

[Bh53g]

Hi,

I need some guidance regarding automatically creating a work order from an incident. I understand there is a UI action available to do this, but I would like to know if there is any out-of-the-box logic that I can leverage. 

While searching, I saw references to the script include (sn_fsm.workOrderCreation), but it is not visible in my instance or in our company instance. I want to mention that we have already installed all the related plugins.

Thanks in advance for your help.

[GlideFather]

Hello @Bh53g,

perhaps a silly question, but forgive me asking it... have you installed the CSM as well? FSM is an addition to the CSM and cannot standalone (as long as I'm not wrong).

Can you please confirm this?

Also, here are prerequisite for WO Creation > Create a work order and Create a work order from incident record in the CSM Configurable Workspace 

Tag me back if you want to discuss this in further details