Incident short description is not visible in portal level?

[karishma shaik]

Hi All,

I have a urgent requirement, after I am raising incident short description is not visible in portal level and I have added into additional details in standard tickets configuration but still it's not visible in portal level, in requested items additional details is visible but incident level it's missing , How can i achieve this , please help me on this .

this requested item screenshot Additional details are visible:

this incident screenshot additional details is not visible:

I was added additional details ticket configuration:

please help me on this 

[Ravi Chandra_K]

Hello @karishma shaik 

Greetings!

Check ACLs. Check if users has the correct permissions to read the incident. short_description ACL.

The below threads might be helpful:

https://www.servicenow.com/community/developer-forum/incident-short-description-is-not-visible-for-e...

If my response helped please mark it correct and helpful.

Kind Regards,

Ravi Chandra.