Incident Significance of Priority as 5-Planing When we select Impact and Urgency as 1-Low : OOB

[pradeepgupta]

Hi All,

This is w.r.t. OOB priority matrix available for incident management.

When should service desk raise incident with Impact & Urgency as 3-Low, which auto sets Priority as 5-Planing.

What is the significance of 5-Planing? Is it related to enhancement, but enhancement does not come as incident, Please help me on this query.

[clhess]

is there a way to hide or not use "Planning"? 

[Uncle Rob]

De-activate the choice.