Incident SLA Due > UNKNOWN value
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‎07-09-2012 06:14 AM
Hi to everyone
We are running SNC version January 2012 and we do have an unexpected result regarding the "SLA Due" field which contain "Unknown" where we believe, the value should be populated with the Resolution Date/Time Expected whichi is defined within our SLA.
The SLA is running properly and all our Business Rules related to "sla" are also activated.
Thank's for your help
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‎04-15-2015 08:26 AM
thanks for the code Steve that worked for me.
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‎04-16-2015 07:14 AM
Another thanks Steve, works great.
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‎08-11-2015 07:13 PM
Mine is not working - gr.query() is not returning any value. Am I missing something here? Was wondering if it has to do with current.task...?
Thanks!
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‎08-11-2015 07:18 PM
No worries! I stumbled upon the solution. Thanks!
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‎02-11-2016 09:57 PM
Want to implement the same code for service request, Please sujjest
