INCIDENT SLA not starting when importing incident via transform map

Deepika54
Tera Contributor

7 hours ago

Hi team. When i am manually creating an incident for the same assignment group the sla is starting but when done via transform map, the sla is not starting. i have checked the Run business rules but still not working. Below is the transfrom map used. Did i miss to add any important field? Kindly help

 

Deepika54_0-1768667343865.png

 

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yashkamde
Tera Expert

5 hours ago

Hello @Deepika54 ,

Can you plz share the business rule script or ss??

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