Incident state should change resolved to auto closed

shivaadapa
Tera Expert

Hi

"when incident is resolved it should automatically changed to(after 3 days) closed after the day from resolved"

6 REPLIES 6

AndersBGS
Tera Patron
Tera Patron

Hi @shivaadapa ,

 

Just go to the incident properties and change number 2 from the top:

AndersBGS_0-1706015379713.png

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

Best regards
Anders 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

Hi @Dr Atul G- LNG 

sorry that small mistake in my requirement i want the solution  for custom table.

create a flow 

Trigeer

Schedule

 

Action

Look up records incident resolved in last 2 days.

 

and update record

state= closed.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Dr Atul G- LNG
Tera Patron
Tera Patron

You can do via incident properties @shivaadapa 

like

LearnNGrowAtul_0-1706015534738.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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