Incident Task->Parent is not showing despite being added as a related list

bill_dev
Mega Guru

I am trying to add the incident task on the related list

find_real_file.png

 

But somehow it is not working

find_real_file.png

 

I don't want to add the Incident Task->Incident because the parent field is not automatically populated when creating a new record.

1 ACCEPTED SOLUTION

Amy Lind1
Giga Guru

I guess I just needed to think a bit harder.  

 

Navigate to System UI > List controls and locate the related list.  In this case, incident_task.parent.

find_real_file.png

 

Click on the record to open it and deselect the option to 'Omit if Empty'

find_real_file.png

View solution in original post

4 REPLIES 4

arielgritti
Mega Sage

Hello

Use Incident -> Parent Incident 

 

find_real_file.png

 

 

Please, mark correct or useful if i helped you

Thanks

Ariel

Thank you for your reply, but that is not what I am referring to. I want to add "Incident Task" not "Child Incidents = Incident->Parent Incident".

Amy Lind1
Giga Guru

Bill,

Did you ever get this resolved?  

Amy

Amy Lind1
Giga Guru

I guess I just needed to think a bit harder.  

 

Navigate to System UI > List controls and locate the related list.  In this case, incident_task.parent.

find_real_file.png

 

Click on the record to open it and deselect the option to 'Omit if Empty'

find_real_file.png