Incident task is not visible in related list of the incident form

[raj149]

Hello Experts,

In incident form under related list incident task table is not showing.

I added incident task in slush bucket but it is not visible in form.

FYI

How to make it visible in incident form related list.

Best Regards,

Raj

[Peter Bodelier]

Hi @raj149 ,

Probably the list is only show on incidents that have incident tasks.

If you don't want that, you can change it in the list control.

[SimonL898794821]

Hi! This link probably explains your issue.

Incident Task related list will be hidden from Incident form if there is no Incident task record in San Diego, Tokyo and Utah
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1188616

[Vishal Birajdar · Accepted solution]

Hello @raj149 

You should check if in list control if "Omit if empty" checked.

Below Link might help :

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0999646#:~:text=Navigate%20to...

[Ankur Bawiskar]

@raj149 

points to check as mentioned by others. please check that and share analysis with us

1) does that incident have incident task?

2) is the configuration enabled on that related list to hide the related list if there are no records