Incident Task tab not visible in incident form

Ramkrishna Bhat
Tera Contributor

‎10-17-2022 01:01 AM

Hi All

After upgrading from Rome to Tokyo, Incident Task  tab is no longer visible under Incident form.

I have checked the related list configured and Incident Task->Incident  is selected, yet incident tasks tab is not visible.

I added Incident Task->Parent  in the selected box and saved, still incident tasks are not visible.

After I added Incident Task->Universal Request to the selected box and saved, now incident tasks are visible but when I create new incident task, info like parent incident number, CI etc are not getting copied i.e., a blank incident task form is opened.

 

The incident Tasks used to work normally in Rome Version using Incident Task->Incident related list.

 

What might be the issue??

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Lucas Bialoruck
Tera Contributor

‎12-19-2022 07:54 AM

This is a known error for Tokyo.  We just ran into it.  as a workaround you can do this.  Go to List control table(sys_ui_list_control), open record with sys_id-ba3c6a9a53523010ae50ddeeff7b1272
you should uncheck the omit if empty field value.

 

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