Incident weekly created vs weekly resolved report

akin9
Tera Contributor

‎12-15-2022 12:24 AM

Hello all

 

We have a requirement Incident created vs resolved weekly trend report for  user.

 

I have created a data set for closed and the same for opened on report. 

but its giving closed all the incidents by the week.

Requirment -- 

Eg. last week created 4 incidents assigned to the user in that how many closed by the user?.

 

akin9_0-1671091660314.png

 

akin9_1-1671092496154.png

 

 

Please support to achieve this??

 

 

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3 REPLIES 3

reshmapatil
Tera Guru

‎12-15-2022 01:00 AM

Hi @akin9 ,

 

Check this:

https://www.servicenow.com/community/platform-analytics-forum/would-like-to-show-total-resolved-inci...

 

Regards,

Reshma

**Please mark my answer correct or helpful based on the impact**

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akin9
Tera Contributor
In response to reshmapatil

‎12-15-2022 01:47 AM

Hello @reshmapatil 

Thank you for you quick reply!

Unfortunately this not related to my requirement.

Requirment is

Incident weekly created vs weekly resolved report

 

Thank you

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Community Alums
Not applicable

‎12-15-2022 04:08 AM

Hi @akin9 

 

Can you add one more AND condition and apply another filter as below

 

Resolved by/Closed by is the user you are checking for.

 

Please mark helpful/like, if the solution was in line with your expectation.

Regards,

Gagan k

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