Incident - When choosing "Awaiting Vendor", "Vendor" tab fields are now mandatory. How do I change?

Sysop
Tera Contributor

After San Diego upgrade when I set the State to "Awaiting Vendor" these below fields in the "Vendor" tab are now mandatory.  How to I make them not mandatory?

 

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3 REPLIES 3

JOHN133
Giga Expert

Hi Sysop,
1 click configure/ form Design

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2 validate the view you want to modify
3 go to the end where the vendor section is and click on the gear to show you the form in the image. then you change the mandatory to false.

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Regards

Sysop
Tera Contributor

I am not able to modify the vendor section.

 

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Hi,

In this case, the role you have must be validated. If you already have the admin role, try elevating the roles.

Another solution is: create a script so that the fields remain as NOT mandatory. example

 

function onLoad() {
   //Type appropriate comment here, and begin script below
    g_form.setMandatory('u_vendor',false);
    g_form.setMandatory('u_vendor_ticket',false);
    g_form.setMandatory('u_vendor_point_of_contact',false);
}

 

Regards