Incidents automated getting logged into service desk randomly without user intervention randomly.

[NishantaL]

Incidents (Snow) automated getting logged into GSD with my user ID, like blank inc with no description,no subject just assignment group is servicedesk, what might be the reason of this?

[Tanushree Maiti]

Hi @NishantaL 

First Open one of the blank incidents and look at the sys_created_by  field. This will tell you if it is your user ID, an integration user ID, or a system user.

Then check following components:

1.  Search for active business rules on the incident table running after insert or asynchronously

2. Search for BR on incident table where script contain .insert()

3. Check active Inbound email action : System Policy > Email > Inbound Actions for rules related to incident creation

4. Any scheduled job run by you , having incident.insert() 

5.